Thank you for supporting Ashwood Creek Handmade. Every product is thoughtfully handmade, packaged, and prepared with care. Because our products are handmade in small batches, slight variations in color, appearance, texture, and finish may occur. These unique characteristics are part of what makes handmade products special.
By placing an order through our website, you agree to the policies outlined below.
Orders
Please review your order carefully before completing your purchase. We make every effort to ensure that product descriptions, photos, pricing, and other information on our website are accurate.
Once an order has been placed, we begin preparing it as quickly as possible. Because many of our products are handmade or made in small batches, orders may require additional processing time.
If you need to make a change or cancel an order, please contact us as soon as possible. We cannot guarantee that changes or cancellations can be made once an order has entered production or has shipped.
Handmade Products
Our products are handmade in small batches and may naturally vary from one item to another.
You may notice slight differences in:
- Color
- Texture
- Pattern
- Shape
- Finish
- Fragrance appearance
- Decorative details
These differences are not considered defects and are a natural part of handmade craftsmanship.
Product photographs are intended to provide a general representation of the item. Actual colors may vary slightly depending on lighting, photography, and individual screen settings.
Shipping
Orders are carefully packaged before leaving our studio.
Processing times will be listed on individual product pages whenever applicable. Shipping times begin after the order has been processed and shipped.
Once an order has been transferred to the shipping carrier, Ashwood Creek Handmade is not responsible for delays caused by the carrier, weather, incorrect addresses, or circumstances outside our control.
Please make sure your shipping information is accurate before completing your purchase.
If an order is returned to us because of an incorrect or incomplete address, additional shipping charges may apply before the order can be sent again.
Damaged or Incorrect Orders
We take great care when packaging every order. If your package arrives damaged, or if you receive the wrong item, please contact us within 7 days of delivery.
Please include:
- Your order number
- A description of the problem
- Clear photographs of the damaged product and packaging
We will review the situation and determine the appropriate resolution.
Please retain the original packaging until the issue has been resolved, as photographs or additional information may be required.
Returns & Exchanges
Because our products are handmade, we want you to be completely comfortable with your purchase.
We accept returns on eligible unused and unopened products when requested within 14 days of delivery.
Returned items must be:
- Unused
- Unopened
- In their original condition
- In their original packaging when applicable
Customers are responsible for return shipping costs unless the item arrived damaged, defective, or was sent incorrectly.
Certain products may not be eligible for return, including personalized, customized, used, opened, or final-sale items.
Refunds will be issued after the returned item has been received and inspected. Original shipping charges are generally non-refundable.
Product Safety
Some Ashwood Creek Handmade products require proper use and care.
For candles and wax melts, always follow the safety and care instructions provided with the product.
Never leave a burning candle unattended. Keep candles and wax products away from children, pets, flammable materials, and drafts. Use products only as intended.
Soap and other body-care products should be used only as directed. If irritation occurs, discontinue use.
Ashwood Creek Handmade is not responsible for damage, injury, or loss resulting from improper use, misuse, neglect, failure to follow product instructions, or use contrary to the intended purpose of the product.
Fragrance & Allergies
Our products may contain fragrance oils, essential oils, botanicals, colorants, or other ingredients that may cause sensitivity or allergic reactions in some individuals.
If you have allergies or sensitivities, please review the product information and ingredient list before purchasing.
If you are uncertain whether a product is appropriate for you, please contact us before placing your order.
Pricing & Availability
We reserve the right to change product prices, descriptions, availability, and promotions at any time without prior notice.
We make every effort to keep our website information accurate. In the event of an obvious pricing or listing error, we reserve the right to correct the error and, when necessary, cancel an affected order.
Because our products are handmade in small quantities, certain items or fragrances may temporarily or permanently become unavailable.
Promotions & Discounts
Discount codes and promotional offers must be used according to the terms stated with the promotion.
Unless otherwise stated, promotions cannot be combined with other discounts or applied to previous purchases.
We reserve the right to end or modify promotions at any time.
Website Content
All photographs, product descriptions, logos, graphics, written content, and other original materials appearing on the Ashwood Creek Handmade website are owned by Ashwood Creek Handmade unless otherwise stated.
You may not reproduce, copy, modify, distribute, or use our original content for commercial purposes without written permission.
Privacy
We respect your privacy and only collect and use customer information as necessary to process orders, provide customer service, communicate with customers, and operate our business.
Payment information is processed through our third-party payment providers. Ashwood Creek Handmade does not intentionally retain complete payment card information.
For additional information regarding how customer information is collected, used, and protected, please refer to our Privacy Policy.
Website Availability
We make reasonable efforts to keep our website available and accurate. However, we cannot guarantee that the website will always be available, uninterrupted, error-free, or free from technical issues.
We reserve the right to modify, suspend, or discontinue portions of the website or its services when necessary.
Changes to These Policies
Ashwood Creek Handmade may update these policies from time to time as our business, products, and website develop.
The most current version will be posted on this page with the updated effective date.
Contact Us
If you have questions about an order, product, return, or any of these policies, please contact us through the contact information provided on our website.
Effective Date: August 20, 2026